To return a product
Want to return a product you purchased from Nephot? If you placed your order through the website, log in to your Nephot account to start the process. If you placed your order by phone or need assistance, you can contact our team or call us at 9809527885.
Steps to Follow
To submit a return request through the Nephot website, follow these steps:
- Sign in to your Nephot account and select My Orders.
- Select the order containing the item you want to send back and click Manage Order.
- Click Return Items to begin the process.
- Complete the Return Form and choose either return and refund or return and exchange, depending on your preference and eligibility.
- Make sure the item meets the applicable requirements:
- It must generally be unused, unworn, and unwashed, unless the request is related to a defective, damaged, or incorrect product.
- Include the original tags, user manual, warranty card, freebies, and accessories provided with the item, where applicable.
- The item should be in its original, undamaged manufacturer packaging or box, with the applicable labels attached.
- Once your request is confirmed, you can either drop the item off at a designated Nephot store or wait for our pickup service.
- After the item is received and inspected, you will receive either a refund or an exchange based on the approved request.
Return Eligibility
Not every item may qualify. Eligibility can depend on the product category, condition, and reason for the request. Some products may also be excluded because of hygiene, safety, or other applicable restrictions.
For complete information, please review our Refund and Returns Policy for eligibility requirements, timelines, exceptions, refunds, exchanges, and shipping information.
Need Help?
If you need assistance with your request or cannot submit it through your account, contact our team or call 9809527885. Our support team will guide you through the process.