Privacy Policy

Privacy Policy

This Privacy Policy explains how Nephot (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, create an account, place an order, or otherwise use our website. By using the Nephot website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you create an account, place an order, make a purchase, or contact us, we may collect information such as:

  • Name, email address, and phone number

  • Billing and shipping addresses

  • Order history and account information

  • Payment information required to process your transactions through supported payment methods such as eSewa, Khalti, or other available payment providers

  • Communications and information you provide when contacting our support team

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

How We Use Your Information

We may use your personal information to:

  • Process, confirm, and deliver your orders

  • Send order and delivery updates through SMS, email, or account notifications

  • Respond to your questions, requests, and support inquiries

  • Manage your Nephot account

  • Improve our website, products, services, and customer experience

  • Detect and help prevent fraudulent or unauthorized activity

  • Send promotional messages, offers, or updates where you have agreed to receive them

How We Protect Your Information

Nephot takes reasonable measures to protect the personal information we collect from unauthorized access, use, alteration, or disclosure.

Payment transactions may be processed through third-party payment providers. Payment providers may apply their own security and privacy practices when processing transactions.

Although we take reasonable steps to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

Sharing Your Information

Nephot does not sell your personal information.

We may share relevant information with trusted third parties when necessary to provide our services, including:

  • Delivery and logistics partners, to process and deliver your orders

  • Payment providers, such as eSewa, Khalti, or other supported payment services, to process transactions

  • Website and service providers, who help us operate, maintain, or improve our website and services

  • Legal or regulatory authorities, when disclosure is required by applicable law or a valid legal request

We aim to share only the information reasonably necessary for the relevant service or purpose.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember certain preferences, maintain your shopping cart, and understand how visitors use our website.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some features on the Nephot website.

Your Rights

Depending on applicable law, you may have the right to:

  • Access, review, or update your personal information

  • Correct inaccurate or incomplete account information

  • Request deletion of your account and associated personal information, subject to applicable legal, security, or order-related record-keeping requirements

  • Ask questions or raise concerns about how your personal information is collected or used

To make a privacy-related request, please contact the Nephot support team using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website practices, or applicable requirements.

Any changes will be posted on this page. We recommend reviewing this page periodically to stay informed about how Nephot handles personal information.

Contact Us

If you have questions about this Privacy Policy or how Nephot handles your personal information, please contact us at nephotonline@gmail.com or 9809527885.

Last updated: 2026-08-11