Return & Refunds
If a product purchased from Nephot is defective, damaged during delivery, or otherwise eligible under our return policy, you can contact us to start the return and refund process. The product may be eligible for a refund or exchange depending on its category, condition, and the reason for the return.
Returned products are inspected before a return, refund, or exchange is approved. The inspection process may take 1 to 3 working days after we receive the product.
How to Return a Product
Follow these steps to submit a return request:
- First, sign in to your Nephot account and select My Orders.
- Select the order you would like to return and click Manage Order.
- Click Return Items.
- Fill in the Return Form and choose either return and refund or return and exchange, depending on your preference and eligibility.
- Make sure the product meets the applicable return requirements:
- It should generally be unused, unworn, and unwashed, unless the request is related to a defective, damaged, or incorrect product.
- It should include the original tags, user manual, warranty card, freebies, and accessories provided at the time of delivery, where applicable.
- It should be returned in the original manufacturer packaging or box, with the applicable labels and packaging in an appropriate condition.
- Once your request is confirmed, you can either drop the product off at a designated Nephot store or wait for our pickup service.
- After the product is received and inspected, Nephot will process the applicable refund or exchange based on the approved request.
How Refunds Work
The refund process begins after the returned product has been received and inspected.
During the return process, you may choose between a refund or exchange, where applicable. The final option available may depend on the product, its condition, availability, and the reason for the return.
Please note that shipping charges are generally not included in the refund, unless otherwise required by the applicable return policy.
Depending on the payment method used, approved refunds typically take 1 to 7 working days to process. The actual time may vary depending on the payment provider or bank.
Return Eligibility
Return eligibility may vary depending on the product category, condition, reason for the return, and applicable return period.
Some products may not be eligible for return because of their nature, hygiene requirements, safety considerations, or other applicable restrictions.
For complete information about return eligibility, exceptions, and applicable conditions, please refer to our Refund and Returns Policy.
Need Help With Your Return or Refund?
If you have questions about your return or refund request, please contact us at nephotonline@gmail.com or 9809527885. Our support team will guide you through the process.