Shipping Charges
Nephot (“we,” “us,” or “our”) operates nephot.com. This Shipping Charges and Delivery Policy explains the shipping costs, delivery process, dispatch times, and other important information related to orders placed through our website.
By placing an order with Nephot, you agree to the applicable shipping and delivery terms described below.
General Shipping Information
We make reasonable efforts to keep product availability information on our website accurate. However, stock availability may change, and occasionally a product may become unavailable after an order has been placed.
If a product is unavailable, we may contact you to discuss the available options, which may include waiting for the product to become available, replacing the item where possible, or cancelling the affected item and processing any applicable refund.
Shipping and Delivery Charges
Nephot currently provides delivery within Nepal.
- Kathmandu Valley: Rs 50
- Outside Kathmandu Valley: Rs 150
Kathmandu Valley delivery includes Kathmandu, Lalitpur, and Bhaktapur.
The applicable shipping charge may be displayed during checkout or communicated when placing an order by phone or other available ordering channels.
Payment for Shipping
Shipping charges may be paid using the payment methods available for your order, which may include:
- Cash on Delivery
- eSewa
- Bank transfer
- Other payment methods made available by Nephot
Delivery Time
Delivery times may vary depending on your location, product availability, order processing, courier operations, weather, transportation conditions, and other circumstances.
For most orders, delivery within Nepal may take approximately 2 to 7 working days after dispatch, depending on the destination.
Delivery estimates are not guaranteed and may take longer in certain circumstances.
Dispatch Time
Orders are processed and dispatched after the required order and payment details have been confirmed.
The actual dispatch time may vary depending on product availability and order requirements. If there is an unexpected delay, our team may contact you with an update.
Change of Delivery Address
If you need to change your delivery address, contact Nephot as soon as possible.
Address changes can generally be accommodated before the order has been dispatched, subject to delivery coverage and other applicable conditions.
Once an order has been dispatched, changing the delivery address may not always be possible.
Out-of-Stock Products
If an ordered product becomes unavailable, we may contact you before dispatch to discuss the available options.
Depending on the situation, we may offer an alternative product, wait for the item to become available, or cancel the affected item and process any applicable refund.
Delivery Delays
Delivery times can sometimes be affected by circumstances outside Nephot’s control, including courier delays, weather, transportation problems, public holidays, incorrect delivery information, or other unforeseen circumstances.
If your order has taken longer than expected, please contact us so our team can check the status of your shipment.
Tracking Notifications
When order tracking is available, Nephot may provide delivery updates through SMS, email, account notifications, or other available communication methods.
If a tracking link is provided, you can use it to follow the shipment’s progress according to the information supplied by the delivery provider.
Parcels Damaged in Transit
If your parcel appears to be damaged when it is delivered, please inform the delivery person or courier immediately where possible and contact Nephot as soon as you can.
If you have already accepted the parcel, contact our customer service team and provide details and, where possible, photographs of the damaged package and product.
We will review the issue and provide guidance based on the circumstances and applicable return or replacement policy.
Duties and Taxes
Applicable taxes and charges, where required, will be handled according to the pricing and payment information displayed by Nephot.
Customers should review the final order amount shown during checkout before completing their purchase.
Order Cancellations
If you need to cancel an order, contact Nephot as soon as possible.
Cancellation may be possible before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
For information about refunds, returns, and exchanges, please refer to our Refund and Returns Policy.
Returns and Refunds
Returns, refunds, and exchanges are handled according to our Refund and Returns Policy.
Return shipping costs and refund methods may vary depending on the reason for the return and the applicable policy.
Please contact Nephot before sending a product back so that our team can provide the appropriate instructions.
Lost or Missing Parcels
If your order does not arrive within the expected delivery period or tracking information indicates an unusual delay, please contact our customer service team.
We will review the available delivery information and, where necessary, coordinate with the applicable delivery provider to determine the status of the shipment.
Customer Service
If you have questions about shipping charges, delivery times, tracking, address changes, delayed orders, or other delivery-related matters, please contact us or call 9809527885.
You can also email our team at nephotonline@gmail.com.
Our team will assist you with your order and provide the relevant delivery information.
Last updated: 2026-08-11