FAQ
Nephot FAQ
Welcome to the Nephot FAQ page, where you can find quick answers to common questions about your account, orders, payments, shipping, returns, and warranties. Browse the sections below to find the information you need. If your question is not answered here, please contact our support team for assistance.
Nephot FAQ: Account Questions
How can I create my Nephot account?
Go to My Account and register using your email address to create a new Nephot account.
How can I track my order?
Log in to your Nephot account and go to My Orders to check your order status and available tracking details.
How do I reset my password?
Click Forgot Password on the My Account page. You will receive instructions by email or SMS to reset your password.
Nephot FAQ: Order Questions
How do I place an order on Nephot?
Select the products you want to purchase, add them to your cart, and proceed to checkout online. You can also call us at 9809527885 to place an order by phone.
How do I cancel or return an order?
Go to My Orders in your Nephot account, select the relevant product, and choose the cancellation or return option. Provide the reason for your request and follow the instructions provided.
Why was my order cancelled?
An order may be cancelled if a product is out of stock or unavailable. For more information about your cancelled order, call us at 9809527885.
Payment Options
What payment options does Nephot provide?
Nephot accepts cash, eSewa transfer, and bank transfer as payment options.
Nephot FAQ: Shipping Questions
How are shipping charges calculated?
Delivery within Kathmandu Valley costs Rs. 50. Delivery outside Kathmandu Valley costs Rs. 150.
Does Nephot deliver outside Nepal?
No. Nephot currently provides delivery services within Nepal only.
Can I pick up my order instead of choosing home delivery?
Yes. You can collect your order from our offices in New Road, Kathmandu, or Pokhara instead of choosing home delivery.
Returns and Warranty
What is Nephot’s return policy?
Depending on the product and applicable conditions, you can request either a return and refund or a return and exchange. For assistance with your return request, contact us at 9809527885.
How long does the return process take?
The return process typically takes 2 to 7 working days to complete.
How do I claim a warranty?
Contact our support team at 9809527885 and provide your warranty card and relevant product details. Our team will guide you through the warranty claim process.
Still Have Questions?
We hope this FAQ page has answered your questions about Nephot accounts, orders, payments, shipping, returns, and warranties. If you need further assistance or cannot find the information you are looking for, please contact our support team directly.